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Performance Guarantee
Muskoka Outfitters is Muskoka’s leading supplier of Quality Outdoor Gear, Footwear and clothing for outdoor sports. We spend our free time in the outdoors testing products from different suppliers to ensure that everything we carry meets our standards of performance and quality. We stand behind everything we carry as well as the advice we provide. If you find any product we carry to not meet your expectations you may return the item for a replacement, exchange or credit.
Price Match Policy

We know that making an investment in your gear involves a number of decisions, including evaluating the best price. We feel that the prices you see listed on our website are among the most competitive you will find from an authorized dealer for the brands we carry.

If you find a lower price on an identical product from one of our competitors, you're covered under our Price Match Guarantee. We'll match their price, which means you can enjoy shopping with us and not worry that you'd be getting a better deal elsewhere!

Paddlesports Guarantee
We want your boat shopping experience to be more about getting in the right model and the excitement of heading out onto the water than worrying that you received the best price so here is our Guarantee to you that you made the right decision.

  • We offer free test paddling at all of our on-water boat locations and will spend all the time you need to find you the right boat. Our staff are experienced paddlers who will offer you the best advice and tips on boat testing.
  • For 30 days after your purchase of a new boat, should you find the same model for less anywhere else in Ontario - We will match it.
  • If you find the boat just doesn’t work for you, just return it for an exchange on any other model or request a refund (depending on condition).
  • 5% off boat purchases of two or more (new or used) on the same day
  • 10% off all further boat purchases during the same season
  • Just can’t bear to rack your new boat? We offer free delivery within Muskoka Lakes
  • 10% off any accessories purchased the same day as a new or used boat
  • Up to 2 days credit if you rent, then purchase any boat within 7 days of the rental
Group Sales

Muskoka Outfitters is happy to offer specialized services to camps, resorts, and outfitters through our institutional and professional sales programs. In addition to superior product selection and competitive prices, we offer your organization the convenience of a ‘one-stop shop’ for all of your equipment and service needs. Let our knowledgeable outdoor staff provide you with the support and expertise needed to make your next season run smoothly.

Camps/Professional Institutions

We know you have a lot on your plate when it comes to getting ready for the summer seasons. Let us make your equipment selection easy, fast, and fun with knowledgeable staff and unmatched prices. Other benefits include discounts for camp staff and designated camper family discount days.

Resorts

Are you looking to upgrade and maintain any of your recreation equipment? Would you like to offer clinics or tours to enhance your guests’ experience but require the equipment and know how? Muskoka Outfitters has a great selection of dependable equipment as well as a wide selection of programs we can offer to your resort guests’.

Outfitters

Are you an outfitter looking for new boats for your fleet? Or perhaps you need to upgrade some of your winter gear? We offer a great selection of gear for every season with specialized outfitter pricing. If you rent equipment for programs we’ve got great rental equipment selection at special rates.

Our services include:

  • ‘One-stop’ shop for all recreational equipment with to your door delivery
  • Quick and convenient online shopping capabilities
  • Equipment maintenance, repair, and parts department
  • Exclusive deals on top brand gear for you and your staff
  • Personal and specialized service through our knowledgeable outdoor staff.

Cottage Delivery
We are now offering cottage delivery on many of our products. Whether you are shopping online or don't have space in the car we can arrange our Saturday truck delivery. Want to save time? Shop online and have your order delivered on your weekend while you enjoy your time on the dock.

Delivery Area

For 2008 we will deliver to any where in the Muskoka lakes township including the Gravenhurst, Bala, Rosseau and Bracebridge area for the rates below. We will deliver outside this area to Huntsville and Lake of Bays for an additional fee.
  • Canoes & Kayaks – Free
  • Orders over $1000 – Free
  • Orders over $500 - $10 Fee
  • Orders under $500 - $20 Fee
  • Canoe & Kayak rentals - $25 Delivery and pick up with a 1 week rental term
Special Orders

Looking for something that we don't have in our store? We'll do our best to get it for you as quickly as we can. Let our staff know by phone, email, or come in and talk to us in person. If the item is something that we do not usually carry, we kindly ask for a 20% deposit that is refundable if the item is unavailable. If you decide that you don't want it in the end, this deposit is unfortunately non-refundable.

Holds

If we have something that you would like to buy but for whatever reason cannot do so right away, you are welcome to put it on hold. We are more than happy to keep items on hold for a week without a deposit. We cannot, however, do holds on items that are on sale.

Layaways

Need more time? With a 20% deposit we will put an item on layaway for up to 2 weeks. If you should decide against the purchase, this deposit is non-refundable and will be transferred to an in-store credit.

Return Policy

Your patronage is the key to our success. For this reason, we offer a variety of hassle-free policies regarding product returns. Products must be unused and in saleable condition with complete packaging to apply to this policy.

WITHIN 7 DAYS OF PURCHASE + PROOF OF PURCHASE

If you are not completely satisfied with your purchase, bring it back within 14 days with the original proof of purchase, and we will offer you a refund, an exchange or an in-store credit equivalent to the purchase price.

AFTER 7 DAYS OF PURCHASE + PROOF OF PURCHASE

For items returned with a receipt after 7 days from date of purchase, you will be offered an exchange, or an in-store credit for the purchase price.

WITHOUT PROOF OF PURCHASE

If you do not have the proof of purchase for an item you would like to return, we will issue you an in-store credit for the price of the item on the day you return it.

SEASONAL CLEARANCE AND SALE ITEMS

Items purchased on sale for end of season clearance may be returned for an exchange or an in-store credit only. Clearance items discounted by 50% or more are final sale.

The Following items are not returnable or do not apply to the above policy for hygienic, safety and other reasons. Underwear, Sunglasses, Climbing Gear, Maps, opened software and GPS.

Online Customers

Online Customers please call or email sales@muskokaoutfitters.com within 7 days if there is a problem with your purchase. You will receive a return authorization number (RA#) which must be written on your package for return (Packages will not be accepted without a clear RA#).

All returns must be returned in original packaging within 7 days at the customers expense. If we have made an error in your order we will request a call tag and a delivery company will pick up your order for return at our expense. Orders returned which qualified for free shipping will be charged a service fee for the original shipping on return. We will do our best to fix or replace your order as quickly as possible.

Warranty Policy

We take pride in our quality products and service.If you have a problem with any of your purchases, please feel free to talk to our staff. Our suppliers have different warranty policies but here are some general guidelines:

  • Most warranties cover "manufacturer's defects, meaning that if there was something wrong in the construction of the product they will fix or replace it. However, if it appears that the product status resulted from regular wear and tear, most companies will not cover it. The decision whether to fix, replace, credit or return an item belongs to the manufacturer.
  • If a credit is issued, the customer will have a Muskoka Outfitters credit for the price of the item.
  • Some supplier warranties can take up to six weeks to get back to the store. As a result, we recommend that if the product can still be used and is needed for a particular time period, it's best to hold on to it and send it back at a more convenient time.
  • If the item is not under warranty, the customer may be charged a repair fee. If the item is not under warranty and not repairable, some companies offer a new item at a discounted price.
  • Shipping fees are applicable even if the item is under warranty

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Ontario's leading supplier of quality outdoor gear, footwear, outerwear, camping equipment, backpacks, canoes, kayaks and clothing.